We’re Here to Help

Whether you have questions about your order, need grooming advice, or just want to know more about our products, our team is happy to assist you.

Customer Support

• Email: barkandbristlehelp@gmail.com
• Response Time: We aim to reply within 24–48 business hours.

Support Hours

• Monday – Saturday: 10:00 AM – 7:00 PM
• Sunday: Closed

Order & Shipping Inquiries If you are emailing about an existing order, please include your Order Number in the subject line. This helps us track your status, shipping delays, or missing items faster.

For Damage or Defect Claims To process a replacement or refund quickly, please include:

• Your Order Number.
• Photos or video showing the issue.
• Note: A clear unboxing video is required for damage claims to be approved.